California Association of Marriage and Family Therapists (CAMFT) is fully
committed to conducting all activities in strict conformance with the Board of Behavioral Sciences statues and regulations for LMFTs, LEPs, LPCCs and LCSWs. CAMFT will
comply with all legal and ethical responsibilities to be non-discriminatory
in promotional activities, program content and in the treatment of program
participants. The monitoring and assessment of compliance with these standards
will be the responsibility of the Conference Coordinator in consultation with
the members of CAMFT’s Board of Directors, the Executive Director, and/or
the Conference Chair.
While CAMFT goes to great lengths to assure fair treatment for all participants
and attempts to anticipate problems, there will be occasional issues which
come to the attention of the conference/workshop staff which will require intervention
and/or action on the part of the staff. This procedural description serves
as a guideline for handling such grievances.
When a participant, files a grievance and expects action on the complaint,
the following actions will be taken.
- The participants will be asked to put their concerns in writing.
- If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Conference Coordinator will then
pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
- If the grievance concerns a workshop offering, its’ content, level of presentation, or the facilities in which the workshop was offered, the Conference Coordinator will mediate and will be the final arbitrator.
If the participant
requests action, the Conference Coordinator will:
a. attempt to move the participant to another workshop or
b. provide a credit for a subsequent year's workshop or
c. provide a partial or full refund of the workshop fee.
Actions 3b and 3c will require a written note, documenting the grievance,
for record keeping purposes. The note need not be signed by the grieved
- If the grievance concerns CAMFT’s CE program, in a specific regard, the Conference Coordinator will attempt to arbitrate.
The CAMFT Education and
Annual Conference Planning Committee selects and approves continuing education
presenters and programs based on the information provided to the Committee by
the workshop presenters. The Committee cannot be in attendance at all workshops
to ensure that the information delivered is as described in the applications
submitted to the Committee. The material and modalities presented by CAMFT
continuing education workshops reflect the views of the presenters and have
been made available by CAMFT for educational and informational purposes only
and not as professional advice for specific cases or circumstances.