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Managed Care Survey Results. On October 16, 2014, CAMFT sent a Managed Care Survey to all of its 15,049 Clinical members. Learn what the results of the survey revealed.
Sara Jasper, JD Staff Attorney The Therapist January/February 2015
On October 16, 2014, CAMFT sent a Managed Care Survey to all of its 15,049 clinical members. The survey came about as a result of a specific request for data from other members of the Department of Managed Health Care's quaterly Consumer-Provider-Plan-Agency (CPPA) mental health work group of which CAMFT is a part.
The survey consisted of 17 questions. Less than 1%, or 746, of CAMFT’s Clinical members responded. The results of the survey revealed the following:
How Results of the Survey Will Be Used As many members have pointed out, there are a multitude of concerns to discuss and address in regard to managed care. This survey was a follow-up to a similar survey that was completed by clinical members in 2009 (see Catherine Atkins’s article, “CAMFT Members Give Their Opinion of Managed Health Care Plans”). The idea for this type of survey came about as a result of a specific request for data from other members of the CPPA mental health work group of which CAMFT is a part. Those who also took the survey in 2009 may notice the survey is largely unchanged, with the exception of a few additional questions. CAMFT thought it wise to revisit some of these questions to see if issues with plans have been resolved. We also added a few more questions related to issues brought to CAMFT’s attention that may be of interest to the CPPA work group.
The results of this limited and specifically focused survey will be used to inform the work of the CPPA group going forward. The results will also help CAMFT determine which issues cannot be resolved through the CPPA and may be more appropriately addressed through legislation. Although the results of the survey will be shared with representatives of the insurance plans who participate in the CPPA meetings, the survey is anonymous and cannot be used against CAMFT members who respond.
During the December 2014 Board meeting, the Board approved the creation of an Insurance and Healthcare Reform Committee. The ideas/suggestions you provide regarding questions to be included in future managed care surveys are being collected and will ultimately be shared with the members of this Committee.
Sara Jasper, JD, is a staff attorney for CAMFT. Sara is available to answer member calls regarding legal, ethical, and licensure issues.